Tuesday, June 7, 2011

Outsourcing

Several years ago there was a book that came out by Thomas L. Friedman called The World is Flat.  It was about globalization, which I view as something like a glacier.  It's move toward us, and sometimes it might feel as if it is happening very slowly, but in reality it is moving at a rapid pace.  We work with global partners on a daily basis. I am of the opinion that this makes our leadership and management skills all the more important, as we are asked to oversee engineers working in Russia, India, or wherever.  Communication skills are not always a strong point for engineers.  But when there are thousands of miles and multiple time zones in the mix, it makes it all the more difficult.  But it will become increasingly difficult for US engineers to compete with the multitude of engineers graduating from China and India every year.  I believe our best opportunity to succeed in this environment is to maintain the highest level of technical expertise, and to develop our leadership skills.  As globalization continues, rudimentary engineering tasks will be offloaded, and it is only the highly technical, high risk engineering that will remain in the US.  But at the same time, there will always be a requirement to oversee and manage the offloaded work.  Sometimes this will involve exotic (and not so exotic) locations around the world.  Globalization can be as much of an opportunity as it is a challenge, if we approach it with the right attitude and the right plan.

2 comments:

Jeff said...

I agree... Our industry is really starting to realize the globalization factor as many businesses already have. Personally I have heard mixed reviews of the offload help that we receive from various companies. Some are perfectly capable of doing the less technical design portions, while others need five different iterations of reviews. While it looks cheaper for the cost for engineers on a project, the amount of rework required might balance the savings. I know i digressed from your original point, but I also agree that management needs to make sure they have the right people coordinating the offloads because communication and leadership are becoming much more important. They should also make sure these attributes are developed in their current employees through opportunities and training.

Engineer said...

Good points Jeff. And while the quality to engineering offload companies certainly varies, I think we have as much to do with their success as they do. I once owned and operated a small engineering services company, and it was very frustrating. Our sole customer was so busy that they never had time to work with us, and they had no documented processes. Basically they'd give us an example, and then disappear. When we turned in our work, it was never what they actually wanted, even if it was like the example. There was always lots of things they knew, but didn't have time to tell us that always came back to bite us. Since that experience, I've always been careful to look at how good of job we are doing supporting them, rather than assume their failures are all their own fault. And that all ties back to us being good leads, managers and communicators.